Frequently Asked Questions
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WHY ARE YOUR TELEMEDICINE DOCTORS THE BEST IN THE BUSINESS?
We select only those who have both strong clinical skills and very well-developed interpersonal skills. DOC has a waiting list for telemedicine providers, so we can afford to be extremely particular when hiring new doctors. All of our providers understand that their interactions via remote presence technology are best accomplished by being exceptionally engaging with the patients and family. We also provide specific training to ensure that our doctors have the industry’s best “webside manner”.
HOW CAN TELEMEDICINE HELP WITH RECRUITMENT AND RETENTION?
By solving night coverage challenges, telemedicine takes the burden of night call off the shoulders of daytime docs in smaller hospitals. And in larger facilities, telemedicine reduces the stress on nocturnists and night shift ED docs by taking all floor call, so that they can focus on new patients and admissions. Alleviating these pain points for your physicians improves both morale and retention, and having these models of care in place can assist you in the recruitment of new docs.
HOW LONG DOES IT TAKE TO GET A TELEMEDICINE PROGRAM UP AND RUNNING?
Typically, 60-90 days from a fully executed contract. Each installation is different, and is impacted by licensing, credentialing, and technology. Because each provider is a member of your medical staff, the privileging and credentialing influences the timeline. Our implementation team interfaces with your key staff and works mutually to ensure a realistic timeline for “go live.”
WHAT ARE SOME OF THE BENEFITS OF TELEMEDICINE TO RURAL HOSPITALS?
With telemedicine, “rural” doesn’t have to mean “remote”. Telemedicine brings the specialist to the patient, rather than transporting the patient to the specialist. Telemedicine can reduce unnecessary transfers, and solve night shift challenges by covering everything from floor call to patient admissions to rapid responses so that your daytime docs can sleep through the night.
HOW DO YOU CREDENTIAL YOUR DOCTORS FOR PRIVILEGES IN YOUR PARTNER HOSPITALS?
Our credentialing team abides by your Medical Staff Bylaws and Credentialing Policies and Procedures. We serve as the liaison between the provider and your Medical Staff Office in order to facilitate timely credentialing. Additionally, we assign small “pods” of 4-6 physicians per partner hospital to simplify and shorten the credentialing process.
HOW DOES DOC BILL FOR TELEMEDICINE SERVICES?
DOC typically assigns professional billing rights to our partner hospitals. For more in-depth information on billing for telemedicine services.